Privacy Policy for Oxford Herbal

Last updated: 15 July 2025

At Oxford Herbal, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how and why we collect, use, and store your information when you visit our website, book a consultation, complete a quiz, or sign up to receive updates.

1. Who We Are

Oxford Herbal is the Herbal Medicine and Iridology Practice of Sarah, a Master Medicinal Herbalist based in Oxford, UK. We offer natural health consultations, online and in-person events, and educational resources to support your wellness journey.

If you have questions, you can contact us at:
Sarah, Oxford Herbal
📧 sarah@oxfordherbal.co.uk
📍 Based in Oxford, UK

2. What Information We Collect

We collect information when you:

➤ Visit the website (via Squarespace)

  • IP address and basic analytics (e.g. which pages you visit)

➤ Fill in a contact form or book a consultation (via Google Calendar or embedded form)

  • Name, email address, and any personal message you submit

  • Optionally, your health concerns if you choose to share them

➤ Sign up for our newsletter or herbal archetype quiz

  • Name and email address

  • Your quiz answers or preferences (if relevant)

➤ Make a payment (via Square)

  • Your payment is securely processed by Square — Oxford Herbal never sees or stores your payment card details.

3. How We Use Your Information

We may use your information to:

  • Respond to your enquiries and deliver herbal consultations

  • Send you relevant herbal tips, seasonal news, and updates if you've opted in

  • Provide access to booked events or services

  • Improve our website and services

  • Keep appropriate records for client care and legal requirements

We do not share or sell your data to third parties.

4. Our Legal Basis for Processing

Under the UK GDPR, our legal bases include:

  • Consent – for sending newsletters or delivering quiz results

  • Contract – to provide herbal consultations or paid services

  • Legal obligation – to retain health records as required for professional standards

  • Legitimate interest – to improve and promote our services

5. Third-Party Tools We Use

To run our business and deliver services, we use:

  • Squarespace – for website hosting, emails and forms

  • Google Calendar – for bookings

  • Square – for secure payment processing

Each of these platforms is GDPR-compliant and responsible for securing your data on their end.

6. Data Retention

  • Contact form submissions: retained for up to 12 months

  • Mailing list: until you unsubscribe

  • Client consultation records: retained for up to 7 years in line with professional guidelines

  • Quiz results: kept only if consent was given, and can be deleted on request

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To request access or deletion, email: sarah@oxfordherbal.co.uk

8. Cookies & Website Analytics

Our Squarespace site uses basic cookies and analytics to improve your browsing experience. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at:
👉 www.oxfordherbal.co.uk/privacy-policy